On-Site Officer

Behind the Scenes with an On-Site Officer

Despite the bumbling, donut-feasting, highly inept security guard that the media often portrays, the real-life On-Site Officer is anything but.

From the second they clock to the moment they leave for the day, it is an On-Site Officer’s job to cover a variety of duties as chosen by the owner or property manager. But it goes beyond the expected foot patrol, hard checking exterior doors and monitoring for disturbances — an On-Site Officer is just as often a security surveillance monitor, a comforting presence in stressful situations and a friendly face providing customer service to those who need it.

Below you’ll find a snapshot of a typical day in the life of an On-Site Officer in the Beaverton/Portland area, a report similar to the one every one of our clients receives at the end of a shift.

Please note: No donuts were eaten in the creation of this report.

  • On site and on duty at 0856. Checked in with First Response Dispatch. Retrieved keys, badge and site phone from security office. Began patrolling the shopping center.
  • At 0912 I gave directions to a visitor looking for a Doctor’s office in the shopping center.
  • At 0959 hours I found a piece of paper on the walkway that appeared to be confidential patient information. I returned it to the front desk at the Doctor’s office.
  • At 1011 hours I issued a parking violation to a vehicle with no visible DMV placard parked in a disabled spot. I documented the vehicle with a photograph.
  • At 1028 I returned to the security office and updated my reports. I monitored the security cameras.
  • At 1144 I resumed exterior patrols of the shopping center. I checked on a woman whose car was stalled in the parking lot. Roadside assistance arrived and I continued my patrols.
  • At approximately 1226 hours the manager of a store at the shopping center informed me that a female was causing a disturbance outside of the store.  I arrived onsite to find the woman yelling profanities, and witnessed her kick a customer’s vehicle; there appeared to be two other persons with her at the time.  I confirmed that the store manager was on the phone with police, and notified my supervisor of the situation. While the police were on their way, I approached the suspect and asked her to stop kicking the vehicle and speak with me about the issue.  The suspect calmed down, ceased any further aggressive action, and began to explain to me her situation. I let the suspect vent until the Police arrived at approximately 1248 hours.  I provided the police my report, and they furnished me with the suspect’s personal information.  I  documented the damage to the vehicle in my report, and the police took the suspect into custody.  When the police departed the premises, I updated the store manager and informed my supervisor that the situation had concluded.
  • At 1332 hours, the two other persons left the property.
  • At 1341 I returned to the security office, updated my reports and resumed monitoring security cameras.

 

Kaitie Todd

Kaitie is the Marketing Coordinator at First Response. She likes writing about security, dreaming up new marketing and content ideas, and using a lot of em dashes (you’ll see). She studied journalism at University of Oregon and comes to First Response with more than 4 years of professional writing experience under her belt. Outside of work you can usually find her hiking in the Gorge, taste testing every latte in town, or watching Parks and Recreation…again.