About First Response

“A Higher Standard”, Since 1989

The First Alarm, Response & Patrol Company in Portland

At First Response, our commitment to A Higher Standard enables us to deliver the client service we believe you deserve.

For example, we provide you with:

  • A knowledgeable, live person on every customer call
  • Our proprietary “One Voice” contact system, which ensures our entire client services team knows and understands all client-related items
  • A dedicated account manager/client contact, who can provide you with consistent information (if your contact cannot answer any specific question, you receive a guaranteed follow up call within hours)

First Response also commits itself to:

Responsiveness: There’s a reason “response” is a part of our name. When choosing a security system provider, it’s easy to think that most companies provide a very similar product or service. However, First Response has taken steps to be miles ahead of the competition. We do this by placing client concerns at the top of each day’s priority list and handling each situation with an appropriate solution for long-term success. You will not find a more responsive team of security system professionals in the Northwest region. This is why we call ourselves First Response.

Organizational Strategy: First Response is organized into five departments: Business Development, Client Services, Operations (Services and Systems), Accounting, and Human Resources. Each department has different duties and responsibilities, but they all share a common goal: setting higher standards. Whether we’re hiring an employee, signing a new contract, or writing site-specific details, everything is done by design to ensure optimal customer satisfaction.

Tools and Equipment: Technology is a tool that is ever evolving. When utilized to capacity, it can make the difference between success and failure in nearly any industry. At First Response, our commitment to cutting-edge technology and equipment are another way we set higher standards for ourselves. This means that whether it’s the equipment we use to provide installation services, the tools we use to service an existing security system, we use the most qualified industry technology available.

This is how we hold ourselves to A Higher Standard. For questions on your security system options, contact First Response today.

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What Our Clients Are Saying:

“First Response embodies all the positive attributes I was looking for in a security company and had not found in previous providers. At each stage the First Response team has been professional, knowledgeable, prompt and genuinely invested in making their services work for the customer. I feel much more secure with First Response.”

“My wife and I decided to upgrade our 30 year old security system. Our monitoring service and call center was in the mid west. We were looking for local service and on the recommendation of friends decided on First Response. Now, a month into that relationship, I can say it has taken a few installation visits, but First Response has listened and provided the security upgrade we were aiming for. The installation personnel that came to our house was very experienced. We feel we are in good hands.”

“We’ve worked with First Response for many years, now, and they have always done a great job for us! Nice people to talk with, very reasonable rates, and now they can take care of our fire extinguishers, too! We highly recommend these folks.”

We have used First Response for the last 6+ years. They are always professional and timely. When it comes to security of my business they’re the only ones I will ever use.”

“First Response is very thorough and cares about their clients. They are quick to respond to any concerns or problems that arise. We have been very happy with the service they provide.”

“First Response came to our response on time and fixed our security problem. The technician was polite and professional. We would highly recommend using First Response for your security needs.” 

Big Enough To Get The Job Done, Small Enough To Care.

Our company has been recognized 7 different times by the Portland Business Journal as Oregon’s 100 Fastest-Growing Private Companies.

First Response handles hundreds of patrol accounts and thousands of alarm monitoring accounts throughout the Northwest.


Providing Security Since


Alarm & Patrol Responses in 2022


Secured Properties in 2022


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