‘Tis the season for door-to-door sales, and with it, door knocking scams. Over the last couple of years, we’ve started to see more reports about security company door knocking scams. These scams occur when a representative shows up at your door claiming to be from your security company and says they need to upgrade your system. Or, they’ll say their security company bought out your security company.
This can lead to you being double billed or unknowingly signing on with a different company, potentially costing you thousands of dollars once you are locked into a contract with monthly monitoring and large cancellation fees.
With this in mind, we’ve gathered an easy list of do’s and don’ts for when a door-to-door security salesperson knocks on your door.
Ask the salesperson to show you company I.D. and branded marketing materials. You can also take a look to see if they are driving a marked company vehicle. Any sales rep should have business cards, flyers or brochures with company branding on them. Additionally, many salespeople have company issued I.D.s with them, featuring their name, a photo and the company information. When in doubt, you can always ask to see these items.
Feel pressured to sign anything on the spot. You should have time to thoroughly read any document you sign and research the company before signing into a contract. Additionally, read the language carefully as you’re looking through the contract. Look for company branding and clear, specific mention of what company you’re signing a contract with.
Call the security company’s number to verify they have a rep in the area if you are in doubt. Simply look up the company’s official number if you don’t know it and call to speak with a customer service department. They should be able to tell you who is out in the field. Additionally, they can possibly track their representative’s location to confirm you are talking to an authorized representative.
Let the salesperson or technician into your home without a confirmed appointment. Your security company should prearrange and confirm any security system repairs or installs with you in advance. Don’t let anyone cut into your wall without a confirmed appointment — this is a tactic used to pressure people into signing with a scam-my company.
Know your rights. State law allows everyone a 3 day “cooling off period,” in which you can cancel your contract 3 days after signing from a door-to-door sale. Read more about the cooling off period here.
Remember that you can call us any time at (503)207-5300, or call your local police department’s non-emergency line if you have someone at your door who is being aggressive or who is refusing to leave. All First Response employees in the field have company issued I.D. to identify themselves and drive a marked vehicle. Our goal is to provide you peace of mind and a higher standard of customer service — and that means we won’t use pressure you to decide on the spot.
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