24/7 Emergency Response
From the first day of service in March 1989, First Response has set the standard by which all other alarm response providers are compared. Most companies who are now providing response services added this after many years of offering the typical guard services. We came in with a new, fresh approach.
First Response was designed to provide a skilled alternative to busy police officers responding to alarms. Before there were alarm ordinances or fines from some police departments, we were providing “personalized” services by carrying keys to enter the facility. This way, we were able to not only able to ensure there were no unwanted guests, but we could also lock the doors and set the alarms before leaving — all while providing a detailed report to our clients with all of the information necessary to solve the situation quickly and efficiently.
Emergency Response Since 1989
We currently provide thousands of responses each year to all types of calls for service, and this experience pays off with the skills that our Officers attain by responding to these calls. Each Officer has either military police, police training, formal education at accredited colleges or many years of specific training in security. These are not the same Officers you will find at any other company.
Each of our District Officers drive late model vehicles with reflective decals. These highly visible vehicles are recognized throughout the areas we patrol as a visual deterrent, and the professional image of these vehicles reflects positively on you. You want to be proud of the company that represents you, and no other company does it better than First Response.
One of our professionally trained Officers will receive the call from our dispatcher and respond. Upon arrival, the Officer will observe the location and the surroundings while evaluating the situation. As it is safe to do so, the Officer will provide an exterior check of the location, looking for entry points and/or signs of forced entry. If forced entry is found, the Officer will contact the local jurisdiction to perform an interior patrol as well as prepare a police report.
Based upon the specific Response chosen, it may include the following:
- Burglar/Fire Alarm Activation Response
- Tenant or Resident Response for Assistance
- Thorough exterior check of the facility looking for signs of forced entry
- A notice of the response can be left on site, but a computerized report can be faxed or emailed to the site for your review the following business day
- Officers will reset the alarm system before departing (basic service only)
- If there are signs of forced entry, the Officer will contact the local jurisdiction, the monitoring company and/or an Emergency Contact for the location.
- Emergency board-up service is available through a current vendor (if signed up for)
Our Guarantee Is Complete Client Satisfaction.
With the number of Officers we have on staff and the volume of Officers on duty throughout each day, no company is more qualified and prepared to assist you in the event of an emergency. If you are not completely satisfied with our security services within the first month, you may cancel immediately at no charge.