Keeping false alarm incidents low is high on our priority list in our Central Monitoring Station. As a result, we are implementing many false alarm reduction initiatives. We work with clients who may have a high number of false alarms to reduce or eliminate those issues.
- Provide adequate training for all system users before they use the system. Do a test to make sure they are comfortable with the features and functions of the system.
- Don’t forget that if you are going to actually set off the alarm, call our Central Monitoring Station first. Do periodic refresher training sessions.
- Make sure all users know how to arm and disarm the system and know what to do if they come up with a problem with the security system.
- It’s very important that you only give out keys and alarm codes to necessary people.
- We suggest you have separate codes for each person. Don’t remove someone’s code without letting them know.
- Have separate codes for your babysitter, cleaning service, or dog walker, etc, it will help to have better identification control on each. Train them on how to use the system. Do a couple of tests to assure they are comfortable with the system and procedures.
- Keep your list of key holders and non-responders up to date by calling us if you have a temporary employee, house sitter, or anyone who has a key and will be using the system even for a short period of time.
- If you have motion detectors, make sure there are no balloons, drapes, or signs that may move in front of them and cause a false alarm. Be especially aware of forced air heating/cooling vents and ceiling fans. Detectors will report false alarms if you have placed incorrectly near one of the vents or fans.
- Do a perimeter check every time before you arm the system. Make sure all doors and windows are locked to prevent them from being opened during the night and causing a false alarm.
- Don’t hesitate to call us if you think your system is not working properly and schedule an inspection.
- Replace old alarm systems with more up to date equipment. Keeping your security system updated is a big part of your security systems efficiency.
When There is an Alarm
- Make sure everyone knows the procedures for calling to cancel a false alarm. Have the phone number to our Central Monitoring Station near the phone, or somewhere handy.
- Instruct all users to disarm the alarm system as soon as they cause a false alarm. If they do not have the disarm code, or they have problems disarming the system, have them call us right away. Remember they will need to have their password to cancel the alarm signal with us.
Communicate With Us
- Communicate with us when you will be traveling. Let us know when you are leaving when you are coming back and who, if anyone, should be in your home during that time.
- It’s very important that you notify us if you have work being done on your phone line or if your power is going to be down.
About First Response
First Response patrols hundreds of accounts, responding to over 6,500 locations, monitoring thousands of accounts and employing over 230 people throughout the Northwest. Our company has been recognized many years in a row by the Portland Business Journal as one of the Fastest Growing 100 Privately Owned Business in Oregon.