On-Site Security Guard Services
First Response is the professional hands-on security company to provide On-Site Security Services to your location. Our reputation has been built around raising the industry standard and creating a service catering to each client’s specific needs. From the hiring process to the client relationship, we take pride in our ability to exceed our client’s expectations and surpass the services of our competition.
With each new account, we create specific post orders with the development of an in house training program for each officer on your location. Within the first week of signing a contract with First Response, you will see an influx in communication as we put forth the effort to get all items in order prior to start date. With an entire transition plan there will not be one item overlooked.
We look forward to showing you how we have created and maintained such a well known and professional reputation. As you know, it was not done overnight, but through years of continuous growth and adaptation to both the security market and our client’s expectations.
WHY FIRST RESPONSE?
It is not necessary to look any further for the following reasons:
- We have higher employment standards to ensure only the right individuals become Officers. We pay Higher Wages with Better Benefits, as you get what you pay for.
- Professional Company Orientation with State Certification and Company Specific Training
- 24/7 Supervision to pass along info for the officer on your property whenever you want.
- 24/7 Patrol Backup, in the event the officer on your property needs assistance
- Each of our officers have the opportunity for additional training to include CPR/first aid, defensive tactics, handcuffs, baton and customer service quarterly training.
Step 1: Hiring Formula—The Right Officer
First Response engages in a highly proactive multi-tiered recruiting program conforming to universal standards outlined by the American Management Association for critical-position personnel. The number one objective for us at First Response is to ensure that the officers we place on your location meet the standards that we have created. Many think that people are our best asset, but in the words of Jim Collins, “The right people are our best asset.”
Step 2: Placement of the Right Officer
Once we have hired the right officer, it is imperative that we place them in a location where they will succeed. As no two officers are the same, no two locations are the same. We design a mission statement for your location, review the characteristics and skills sets of each of our officers and select the person(s) whom are most qualified to provide those services.
Step 3: Training of the Right Officer
Every aspect of professionalism begins with training. It is then reinforced or improved upon with training, and ends with training. First Response, Inc. has the most comprehensive professional education program of any security provider in the Pacific Northwest.
Step 4: Supervision
First Response places extraordinary emphasis on direct supervision of the On-Site Division and the use of highly qualified supervisors. Through the use and availability of it’s highly trained and capable patrol division, First Response is able to provide consistency of supervision and quick response to questions or any issues that may arise through the duration of a shift.
Step 5: The Continuous Relationship
In every relationship, communication is the key and this is no different. Knowing this, it is our goal to communicate with each new client through the entire transition and/or startup process. There is no “honeymoon” phase when the contract is signed, but more of an agreement of teamwork to better the security processes and services on the location. We take ownership of each location.