About First Response

“A Higher Standard”, Since 1989

The First Alarm, Response & Patrol Company in Portland

At First Response, our commitment to A Higher Standard enables us to deliver the client service we believe you deserve.

For example, we provide you with:

  • A knowledgeable, live agent on every customer call
  • Our proprietary “One Voice” contact system, which ensures our entire client services team knows and understands all client-related items
  • A dedicated account manager/client contact, who can provide you with consistent information (if your contact cannot answer any specific question, you receive a guaranteed follow up call within hours)

First Response also commits itself to:

Responsiveness: There’s a reason “response” is a part of our name. When choosing a security system provider, it’s easy to think that most companies provide a very similar product or service. However, First Response has taken steps to be miles ahead of the competition. We do this by placing client concerns at the top of each day’s priority list and handling each situation with an appropriate solution for long-term success. You will not find a more responsive team of security system professionals in the Northwest region. This is why we call ourselves First Response.

Organizational Strategy: First Response is organized into five departments: Business Development, Client Services, Operations (Services and Systems), Accounting, and Human Resources. Each department has different duties and responsibilities, but they all share a common goal: setting higher standards. Whether we’re hiring an employee, signing a new contract, or writing site-specific details, everything is done by design to ensure optimal customer satisfaction.

Tools and Equipment: Technology is a tool that is ever evolving. When utilized to capacity, it can make the difference between success and failure in nearly any industry. At First Response, our commitment to cutting-edge technology and equipment are another way we set higher standards for ourselves. This means that whether it’s the equipment we use to provide installation services, the tools we use to service an existing security system, we use the most qualified industry technology available.

This is how we hold ourselves to A Higher Standard. For questions on your security system options, contact First Response today.

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What Home Owners Are Saying:

“First Response is very thorough and cares about their clients. They are quick to respond to any concerns or problems that arise. We have been very happy with the service they provide.”

Sheila MichaelsonFRS Client

“First Response installed our security system this morning. The tech was Logan McQueen and he did an incredible job. Logan went above and beyond and even helped install a new lock for one of our doors. If I could give 10 stars, I would! Thanks again Logan!”

Ryan NolanGoogle Review

“We had Corey install some cameras on the house, He did an awesome job. He was great to work with and the company was a great help as well in providing quality service. Very satisfied!”

Christina P.Portand, OR

Big Enough To Get The Job Done, Small Enough To Care.

Our company has been recognized 7 years by the Portland Business Journal as Oregon’s 100 Fastest-Growing Private Companies.

First Response handles hundreds of patrol accounts and thousands of alarm monitoring accounts, employing over 150 people throughout the Northwest.

1989

Providing Security Since

12,204

Alarm and Patrol Responses in 2017

42

Total Arrests in 2017

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