Client Services Standards
Through A Higher Standards, we deliver a higher level of Client Service. Some great examples of this include:
1. A live person on every call with the knowledge to solve any problem
2. "One Voice" contact through our Client Services Team, where each representative knows and understands each client related item
3. A dedicated Business Contact Manager, providing consistent information to everyone on each client account
4. Guaranteed follow up within hours for any unanswered questions
5. Daily team meetings to ensure all client expectations are met quickly and efficiently
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| Responsiveness
It is not just part of our name, but it is who we are. When choosing a provider, it may seem as that you are comparing companies providing a very similar product or service. As you can see from this information, First Response has taken steps to be leaps and bounds ahead of the competition, but still provide a security service or security system of some sorts. With this in mind, when choosing a provider, it is about how responsive the company is to solving problems and implementing solutions. First Response puts each clients concerns or changes at the top of each daily list and handles each situation as it arises with the proper solution to implement for the long term. You will not find a more responsive team of individuals or a faster Response. This is why we are First Response.
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Organizational Strategy
First Response is organized into five departments including Business Development, Client Services, Operations (Services and Systems), Accounting, and Human Resources. While each of our departments has different duties and responsibilities, they all share one goal: Setting Higher Standards. Whether we’re hiring an employee, signing a new contract, or writing site-specific details – everything is done by design to ensure the utmost customer satisfaction with our services and systems.
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Current Client Update Form
Click on the link to the right to print out an update form for your location. If there have been any changes to staff, phone, address, e-mail or billing this form must be filled out for our records. Please fax this completed form to the fax number provided at the bottom of the document.
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Client Information Form |
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